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Return Policy

Please note that we put a lot of love and care into each order, and 100% stand behind the quality of our products. Although we hope you’ll be totally satisfied with our products, we understand at times returns and refunds may be required.

Orders cannot be modified or canceled.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the proof of purchase. 

To start a return, you can contact us at info@hellooriginalco.com. Please provide the below information in your email:

  • Name
    •
  • Order Number
    •
  • Items you are returning
    •
  • Reason for return

    • If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Canada, shipping your goods may take longer than expected. You can always contact us for any return questions at info@hellooriginalco.com.

    Damages & Issues

    Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we may evaluate the issue and make it right. 

    ***Please remember it can take some time for your bank or credit card company to process and post the refunds. If more than 15 business days have passed since we’ve approved your return, please contact us at info@hellooriginalco.com.***

    Thank you for your patience and understanding.