Frequently Asked Questions
If you can't find the answer to your question below, please don't hesitate to send us an email at info@hellooriginalco.com.
Our Products
Where are your products made?
All of our products are all thoughtfully made in Canada.
How do I know your products are safe for my family?
We list all of our ingredients on our product pages and our labels. We are proud to say we sourced the cleanest ingredients which are all: Vegan, Sulfate Free, Paraben Free, Cruelty Free and great for all skin types. Products with fragrances are 100% pure essential oils and we have no hidden ingredients in synthetic fragrances.
What is the average shelf life of Original Co. products?
Unless individually specified, all Original Co. products have a shelf-life of 12 months.
Are your products safe during pregnancy?
Yes! Although our products are not dermatologist tested, we thoughtfully formulated our products with the cleanest ingredients and highest integrity. We are in compliance Health Canada standards and we proudly stand behind our products.
Are your products vegan and cruelty free?
Yes!
Do you offer wholesale?
Yes, we sure do! Please send us an email at info@hellooriginalco.com to start the conversation.
Orders & Shipping
How can I change or cancel my order?
Unfortunately orders cannot be changed or canceled however please refer to our return policy if you are unsatisfied with your order in any way.
When will my order be shipped?
Please refer to this page for more information on our Shipping policies.
Do you offer international shipping?
Right now we ship to both the US and Canada, but stay tuned for updates as we'll be expanding in the very near future!
What is your return policy?
Please refer to this page for more information on our Return policies.
